How can I exchange an item I bought at your store?

For general product exchanges, you may bring the item in its original and sealed condition, along with the original receipt, warranty card, as well as any accompanying free gifts, vouchers, and/or accessories associated with the purchase, to our stores within 14 days from date of purchase, or date of delivery if it is a delivered item, for an exchange.

For specific issues pertaining to your product exchange, you may wish to refer to the below pre-purchase checklist, in order to avoid any disappointment or added cost on your purchase:

Ensure your purchase comes in your desired colour

• CR Group makes every effort to display the colour of our products as accurately as possible. However, possibly due to store lighting variances or usage of different devices to view the product, the colour in our stores or online photos may appear to vary slightly from the actual colour of the product. We recommend you to review all images of product before placing your order, and make the necessary confirmations in stores before proceeding with your purchase.

• In the event you have received the wrong colour product, please reject the delivery and exchange arrangements will be made accordingly. In the event you decide to choose a different colour from your original purchase, you may visit the store to reselect your product.

Please note for all purchases:

• Pictures are for illustration only; actual products may vary.

• In the vent of any order cancellation, the refund will exclude paid delivery charges.
• No exchanges or refunds for all electronic downloads such as games, software, videos, etc – due to the utilization of unique passwords once sold.
• CR Group reserves the right to reject any cancellation or refund deemed unfit or unreasonable.

What if the product I purchased is defective?

If the product is defective, we will replace the product for you within 14 days from the date of purchase if it is collected in store, or the date of delivery if it is a delivered item. Kindly bring the product back with the warranty card and your valid purchase receipt from CR Group.

If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Goods and ask for a partial refund, or return the defective Goods and ask for a full refund. Please note that the amount of the full refund will take into account the Goods’ current state resulting from your use. If a higher value exchange is required under flexible purchase, then a new instalment plan agreement must be sanctioned.

On returning defective Goods, please note that any free gifts, vouchers and accessories associated with the purchase must also be returned at the same time. If free gifts, vouchers and accessories have been used, the refund amount will be offset accordingly. If delivery has taken place, then the refund will exclude delivery charges paid.

Display sets cannot be exchanged.

Please note that some brands reserve the right to subject the product to an examination by their own experts, and may not accept the return of goods.

In accordance with the Consumer Protection (Fair Trading) Act, CR Group reserves the right to prove (or, if the breach appears more than 6 months after delivery, requires you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.

How does the lemon law protect me in the event of defective goods?

• In accordance with the Consumer Protection (Fair Trading) Act, CR Group reserves the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.
• If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Good and ask for a partial refund, or return the defective Good and ask for a full refund. Please note that the amount of the full refund will take into account the Good’s current state resulting from your use.
• If a higher value exchange is required under flexible purchase, then a new instalment plan agreement must be sanctioned.