I've changed my mind and would like to cancel my order. What should I do?
[Online Shopping Matters] Cancellations during Order Processing
We understand that hasty decisions are made at times when it comes to shopping. Should you wish to cancel your pre-paid order before it is ready for delivery (within 1 hour once email confirmation of your order has been sent out), simply visit any of our retail stores or contact us here, you will be refunded fully via your payment mode through credit card within fourteen (14) working days, subject to the processing duration of the bank. We reserve the right to reject any cancellation, refund deemed unfit or unreasonable.
We regret to inform that any cancellations after 1 hour once email confirmation of your order has been sent out, we will not be able to cancel your order as it’s already been dispatched for delivery. We reserve the right to reject any cancellation, refund deemed unfit or unreasonable.