[COVID-19] Information to Users & Consumers
[Online Shopping Matters] Information on COVID-19 Matters
As COVID-19 continues to affect our day-to-day life, online retailers have an increasingly important role to play. We’re acutely aware of our responsibilities and we’re doing everything we can to ensure you get the items.
At CR GROUP, we hope you remain safe and healthy during this outbreak. It is our duty to offer a satisfying shopping experience for all of our valued customers as always. Light is at the end of the tunnel, so let’s stay strong and patient during these special times. CR GROUP will be still here to do our best to support you.
Q: Will my package be delivered?
Of course will, CR Group’s activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for shipping may be temporarily reduced.
Q: How long does it take to ship my package?
The delivery time of the goods is determined by the product and the delivery area. Due to the impact of the epidemic, the overall shipping time has been delayed to varying degrees than before. We will do our best to deliver your items as soon as possible and notify you by email. Our local warehouses stock goods are delivered faster.
Q: Will my package be infected?
It’s safe to order from CR Group. We are taking extra precautions at the packing process, each package is disinfected before leaving our warehouse to ensure safe product and delivery for you.
Q: What's the status of my order and delivery?
Once your order has been shipped out we will send you a shipping confirmation email that includes the delivery status. We will also notify you on your delivery status via email.
Q: Is it possible to reduce contact with the deliveryman?
Yes. Our delivery partners have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back. If an ID check is required, these are now performed at a distance. You can also choose a safe location where the deliveryman can leave your package if you are not able to answer the door.
Q: What actions is CR Group taking during the COVID-19 pandemic?
1. We are working hard to provide certified sanitary products and complete in house testing to ensure that every product we offer you is safe, reliable, and meets the national safety certification.
2. We’re working with our selling partners to prioritize safety protection products, daily necessaries, and other high demand electronic products, so we can more quickly receive, restock and ship these products to customers. Now, CR Group offers a variety of masks, hand sanitizer gel, and other epidemic prevention products, as well as household daily necessities.
3. We are trying our best to increase product stock on the local warehouse to ensure that the products can be delivered to you as soon as possible.
4. We are taking extra precautions at the packing process, each package is disinfected before leaving our warehouse to ensure safe product and delivery for you.