Missing product(s), wrong item(s) or incorrect package sent

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

1. Contact our Support Team with your order number and the product code (SKU number).

2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:

– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.

– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). CR Group will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.