14-Day Dead on Arrival (DOA) Guarantee
[Product Matters]
14-Day Dead on Arrival (DOA) Guarantee
If your item arrives damaged or is not working, please follow the warranty process and contact our Customer Support Team for RMA authorization within 14 days of the order being received. After returning the product with its warranty card and your valid purchase receipt to the address provided by our support team, we will replace the product for you within 14 days from the date of purchase if it is collected in store, or the date of delivery if it is a delivered item, or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at CR Group.
Special Notes:
1. Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 10MB.
2. After CR Group has received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt. For example if the return shipping fee is $30, CR Group will refund the same amount of $30 to the customer. If our technical team determines the item is not DOA , CR Group will not compensate the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.
3. Product returns must be via one of CR Group’s approved shipping methods; our Exchange Policy can provide you with further details.
30 Day Unconditional Refund Guarantee for Unopened & Unused Items
If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.